Onpilot

Key Features

• •Agentic Workflows: Turn time-consuming business processes into working AI agents that can search across systems, reason about context, take actions like creating or updating records, and escalate to humans when needed, reducing manual effort and improving consistency.
• •Security & Governance: Manage permissions, monitor agent activity, control feature access, and keep detailed audit logs for every action. Administrators can set granular controls to ensure compliance and security.
• •Human-in-the-Loop: Add approval steps before sensitive actions. Agents send interactive messages (e.g., via Slack) requesting confirmation, ensuring human oversight while automating routine steps.
• •Multi-Tenant Ready: Built for software and enterprise teams requiring tenant separation, customer-specific configurations, and secure access control with isolated data per workspace.
• •Deploy Anywhere: Deploy AI agents in multi-tenant cloud, VPC, or on-premise across AWS, Azure, Google Cloud, and Kubernetes, or as white-label inside SaaS products, internal dashboards, Slack, Teams, WhatsApp, or a web widget.
• •Connect and Integrate: Connect to over 3,200 integrations including ERP systems (SAP), CRM (Salesforce, HubSpot), support tools (Zendesk, Intercom), databases (Snowflake, PostgreSQL), and collaboration platforms (Slack, Teams).

Use Cases

• •HR and IT support for frontline workers: Employees ask routine questions over chat about software access, PTO policy, or shift swaps, and receive instant answers without opening a ticket, reducing help-desk workload.
• •Manufacturing work-order automation: An agent routes work orders across multiple ERPs and a custom MES, handles quality incident triage with root cause analysis, and escalates to plant managers for approval.
• •Sales pipeline management: Agents update deal records in CRM, qualify leads by pulling data from multiple sources, and notify sales reps of changes, ensuring the pipeline is always accurate and up to date.
• •Customer support ticket automation: Agents automatically triage incoming tickets, pull relevant knowledge base articles, suggest solutions, and escalate complex issues to human agents with full context.
• •Compliance and approval workflows: Agents enforce policy by requiring manager approval before provisioning software access or making financial transactions, logging every step for audit trails.

Who is this for?

Onpilot is designed for enterprise operations managers, IT administrators, product engineers, and compliance officers in industries such as manufacturing, finance, healthcare, and technology. It serves teams that need to automate complex, multi-system workflows while maintaining strict security and governance. Specific roles include operations heads who oversee frontline processes, IT leaders managing help-desk and access provisioning, product teams embedding AI into their SaaS offerings, and compliance managers ensuring audit readiness. The platform also benefits sales, support, and HR departments looking to reduce manual ticket volume and accelerate response times.