Tines

Additional capabilities include powerful case management for security teams, a universal AI copilot called Workbench, and extensive integration options. The case management feature organizes and tracks security incidents with metrics like case time and SLA adherence, providing a centralized view for handling critical alerts. Workbench acts as an AI assistant that can perform tasks like looking up employee details and resetting passwords in systems such as Okta, streamlining IT operations. Tines offers vendor-agnostic integration across a vast stack, including LLMs, MCPs, and internal tools, with pre-built connectors for hundreds of services like CrowdStrike, GitHub, Jira, Slack, and OpenAI, ensuring connectivity across the entire technology ecosystem.

The product works overall by providing a no-code/low-code environment where users can design, deploy, and manage automated workflows through a visual interface. It connects to various data sources and applications via APIs, webhooks, and native integrations, allowing data to flow seamlessly between systems. Workflows are constructed using building blocks that represent actions, conditions, and data manipulations, which can be chained together to form complex processes. The platform includes governance, guardrails, and monitoring features to ensure security and reliability. This technical approach enables teams to automate repetitive tasks, orchestrate responses to events, and leverage AI agents without requiring deep programming expertise.

Benefits and measurable outcomes for users include significant time savings, reduced manual effort, and improved operational efficiency. Customers report saving 750 days of work time, reducing process time from 10-20 minutes to 30 seconds per request, and achieving a 50% reduction in time spent per ticket. The platform helps achieve visions like a 24/7 SOC by ensuring critical security alerts are never missed and streamlining notifications. It eliminates tech debt by providing a stable automation layer that remains in place even when underlying tools change. Users also highlight the ease of use and low time to effectiveness, enabling rapid adoption and value realization across teams.

Concrete use cases include IT operations tasks like resetting Okta passwords, where the AI copilot can lookup employee details and execute the reset automatically. For security teams, Tines manages case workflows for critical alerts from tools like CrowdStrike, enriching data with IP and behavior information while tracking SLA compliance. It automates provisioning, triage, and routing of high-volume, mission-critical processes with deterministic reliability. The platform also enables building custom applications and workflows for areas beyond security and IT, such as engineering and product teams, bringing automation to parts of the organization without dedicated developers. These examples demonstrate how Tines transforms manual, error-prone processes into efficient, automated workflows.

Target users primarily include security and IT operations teams within organizations of all sizes, from small businesses to large enterprises. The platform also serves infrastructure, engineering, and product teams seeking to automate workflows. It integrates with a vast tech stack including security tools (CrowdStrike, SentinelOne), collaboration platforms (Slack, Microsoft Teams), IT systems (Okta, Jira), cloud services (AWS, Azure), and AI models (OpenAI). Tines offers a free sign-up option and demo bookings, with pricing likely tailored to organizational scale and needs, though specific plans are not detailed in the content. Its design emphasizes accessibility for both technical and non-technical users, enabling broad adoption across departments.

In summary, Tines provides a comprehensive intelligent workflow platform that securely orchestrates AI and automation across tools and teams. It solves critical pain points of fragmentation and manual toil by offering flexible, vendor-agnostic integration and intuitive building tools. The platform delivers measurable time savings, risk reduction, and operational efficiency, supporting use cases from security incident response to IT service management. By empowering entire organizations to build and deploy automated workflows, Tines transforms how work gets done, turning automation potential into tangible business impact and serving as a foundational layer for modern, intelligent operations.

Updated 2026-02-28